Shipping Policy
This Shipping Policy describes how Infinium Aura prepares, dispatches, and delivers orders within India. Timelines below are estimates and may vary by destination, courier capacity, weather, and public holidays. Update with your live SLA before launch.
1. Serviceable locations
We currently ship across serviceable pincodes in India through our courier partners. If your pincode is not serviceable for prepaid or COD, checkout will indicate this before you complete payment.
Please ensure the shipping address and phone number are accurate — incorrect details may cause delays or failed delivery attempts.
2. Processing & dispatch
Orders are typically prepared within 1–2 business days after successful payment confirmation (or COD acceptance).
You will receive a tracking link by SMS and/or email after the shipment is handed to the courier. Business days exclude Sundays and declared public holidays at our fulfilment location.
3. Delivery timelines
Indicative delivery windows after dispatch:
- Metro cities: 2–5 business days
- Other serviceable locations: 3–7 business days
These are estimates only. Courier delays beyond our control do not automatically entitle you to cancellation once an order has shipped, except as required by law or stated in our Cancellation Policy.
4. Failed delivery & RTO
If a shipment is returned to origin due to incorrect address, repeated non-availability, or refusal of COD, we may contact you to arrange re-shipment (additional charges may apply) or process the order as cancelled per our Cancellation Policy.
Please keep your phone reachable and ensure someone can receive the package.