Replacement & Returns Policy
Infinium Aura follows a size-replacement focused policy rather than open returns. Please read carefully before purchasing. This placeholder should be aligned with your Consumer Protection Act disclosures and actual warehouse process.
- 1. Size replacement window
- 2. No open return / no refund (standard)
- 3. Damaged, defective or incorrect items
- 4. Non-eligible items
1. Size replacement window
If an item does not fit, you may request a size replacement within 7 days of delivery, provided:
- The product is unused, unwashed, and in original condition
- All tags, packaging, and hygiene seals (if any) are intact
- The requested size is available in stock
Replacement requests are submitted through Support with your order ID and photos if requested.
2. No open return / no refund (standard)
Except where required by applicable law or expressly stated for a defective / wrong / damaged item, we do not offer open returns or refunds for change of mind, style preference, or incorrect size selection outside the replacement process.
Approved size replacements are fulfilled by shipping the available alternate size after verification.
3. Damaged, defective or incorrect items
If you receive a damaged, defective, or incorrect product, contact support within 48 hours of delivery with clear photographs of the product, packaging, and order ID.
After verification, we will arrange a replacement of the same product (subject to stock) or another resolution we communicate in writing. Placeholder — confirm your exact remedy ladder with counsel.
4. Non-eligible items
Certain products may be marked non-replaceable for hygiene or customisation reasons (for example opened fragrance or personal-care items). Eligibility is shown on the product page or communicated at support review.