Privacy Policy

We may collect:

• Identity & contact details (name, email, phone, shipping address)
• Order and payment metadata (order IDs, amounts, payment status — card details are handled by our payment partner)
• Account and support communications
• Device and usage data such as IP address, browser type, and pages viewed (via cookies or similar technologies)

We do not knowingly collect sensitive personal data unless required for a specific service and permitted by law.

We use personal information to:

• Fulfil orders, arrange shipping, and provide tracking updates
• Process payments and prevent fraud
• Provide customer support, replacements, and membership benefits
• Send transactional messages (order confirmations, OTPs, shipping alerts)
• Send marketing only where you have consented or as otherwise permitted
• Improve our website, products, and operations

We may share data with trusted processors such as payment gateways, courier partners, SMS/email providers, and hosting vendors — solely to operate the store. They are expected to protect your information and use it only for the contracted purpose.

We do not sell your personal information.

We retain order and account records for as long as needed for legal, tax, accounting, and dispute-resolution purposes, then delete or anonymise them where practicable.

We apply reasonable technical and organisational measures to protect data. No method of transmission over the internet is completely secure; please use strong passwords and avoid sharing OTPs.

Subject to applicable law, you may request access, correction, or deletion of certain personal data, or withdraw marketing consent.

Contact our support team at support@infiniumaura.com with the subject line “Privacy request”. We may need to verify your identity before responding.