Cancellation Policy
This Cancellation Policy explains when an Infinium Aura order can be cancelled and what happens to payments. Replace with your final prepaid/COD rules before publishing.
- 1. Customer-initiated cancellation
- 2. Seller / operational cancellation
- 3. Refund timelines (when applicable)
1. Customer-initiated cancellation
You may request cancellation before the order is packed / handed to the courier by contacting support with your order ID.
Once the shipment is in transit, cancellation is generally not available. You may refuse delivery only where permitted; RTO handling then follows our Shipping Policy.
2. Seller / operational cancellation
We may cancel an order for reasons including stock unavailability, pricing error, failed address verification, suspected fraud, or courier non-serviceability. If we cancel a prepaid order, the paid amount will be refunded to the original payment method within the timeline stated by the payment partner (typically 5–7 business days after initiation).
3. Refund timelines (when applicable)
Where a refund is approved under these policies:
- UPI / cards / net banking: credited by the issuing bank or wallet as per their timelines after we initiate the refund
- COD orders: no online collection means no online refund unless a prepaid re-shipment or exception applies
We will notify you by email or SMS when a refund is initiated.