Terms & Conditions

Infinium Aura is a fashion and lifestyle brand currently offering apparel and related merchandise. Certain products may be launched as limited collections or "Drops". Products released in limited quantities may not be restocked once sold out unless otherwise expressly announced. All products are subject to availability.

By using this Website or making a purchase, you represent that you are legally capable of entering into a binding contract under applicable Indian law. If you are not legally capable of entering into such a contract independently, you must use the Website under the supervision and consent of a parent or legal guardian.

Certain features may require an Infinium Aura account. You are responsible for maintaining accurate information and keeping your login credentials secure.

We may suspend or restrict accounts reasonably suspected of fraud, abuse, promotional manipulation, security violations or violation of these Terms. Provide correct and current information.- Keep login credentials secure.

Notify us if you suspect unauthorised access.

We take reasonable care to provide accurate product photographs, colours, descriptions, specifications, sizing, materials and pricing. However, colours may appear slightly different depending on photography, lighting, screen calibration and device settings.

Minor variations may also occur in printing, dyeing, washing, stitching, finishing or handcrafted processes.

Such normal manufacturing variations do not automatically constitute defects.

Nothing in this section affects statutory consumer rights where a product is defective, materially different from its description, incorrect or otherwise legally non-conforming.

Customers should review the size chart displayed on the applicable product page before ordering. Fit may vary depending on silhouette, fabric, garment construction and intended styling.

Size exchange is currently allowed, subject to the separate Return, Replacement & Refund Policy, the condition of the product, stock availability and the claim window.

Prices are displayed in Indian Rupees (INR) unless otherwise indicated.

Applicable taxes, shipping fees or permitted additional charges will be disclosed during checkout where applicable.

Prices may change before an order is placed.

Confirmed orders will not normally be affected by later price changes.

In case of an obvious technical or pricing error, we may contact the customer and take appropriate corrective action in accordance with applicable law.

Submitting an order constitutes your offer to purchase the selected products.

An automated acknowledgement or successful payment does not necessarily mean that the order has been finally accepted. An order may be accepted after payment authorisation, inventory confirmation, fraud/security screening, delivery information verification and operational checks.

We may decline or cancel an order for legitimate reasons including stock unavailability, payment failure, obvious pricing errors, suspected fraud, incorrect delivery information, misuse of promotional benefits, violation of these Terms or legal/regulatory restrictions.

If we cancel an eligible prepaid order after payment has been successfully received, the applicable amount will be refunded in accordance with the applicable policy and law.

Certain Infinium Aura products may be manufactured in restricted quantities. Expressions such as "Limited Edition", "Limited Drop" and "One of Five Hundred" refer to the applicable release or production plan described for that product or collection.

Unless expressly stated otherwise, a limited product is not represented as an investment and Infinium Aura does not guarantee future scarcity or resale value. Future products may use related themes, artwork styles, colours or concepts without necessarily constituting a restock of the original release.

Online payments on Infinium Aura may be facilitated through Razorpay and/or other authorised payment service providers made available through the Website.

Depending on availability, payment options may include UPI, credit cards, debit cards, net banking, supported wallets, supported EMI/payment options and other payment instruments made available through the payment provider.

Cash on Delivery (COD) is not currently available. Availability of individual online payment methods may change.

Where Razorpay is selected or integrated as the payment service provider, your payment transaction may be processed through Razorpay, its regulated payment-aggregation entity, banking partners, card networks, UPI infrastructure and/or other authorised facility providers.

The final Razorpay merchant/legal-entity mapping for Infinium Aura is still to be confirmed and should be verified before publication.

By choosing an applicable online payment method, you may also be subject to the relevant terms, policies and security requirements of Razorpay, your issuing bank, your UPI provider, card networks, wallet providers and other participating financial institutions.

Infinium Aura remains responsible for fulfilling your order and providing customer support relating to goods purchased from Infinium Aura.

Razorpay's role in payment processing does not make Razorpay the seller of Infinium Aura products.

By initiating payment, you represent that you are authorised to use the selected payment instrument, the information provided is accurate and the transaction is legitimate.

A payment may be declined or delayed by Razorpay, a bank, card network, UPI provider or other payment participant for reasons including insufficient funds, incorrect information, risk checks, banking downtime, transaction limits, suspected fraud or regulatory/security restrictions.

Infinium Aura cannot guarantee authorisation of every payment.

Infinium Aura will not ask you to disclose your UPI PIN, card PIN, internet banking password, complete banking credentials or OTP for disclosure to an Infinium Aura representative.

Never provide these credentials to anyone claiming to represent Infinium Aura.

Sensitive payment credentials are intended to be processed through authorised payment systems.

A payment may fail even where an amount temporarily appears as deducted from the customer's account. Possible reasons include bank timeout, UPI timeout, network interruption, payment gateway failure, delayed authorisation or unsuccessful transaction confirmation.

If your bank account is debited but Infinium Aura does not receive successful payment confirmation, the transaction may be automatically reversed or refunded by the relevant payment system.

If the issue remains unresolved, contact Infinium Aura support with the order/payment reference.

In certain circumstances, a payment may be authorised after the original transaction appears unsuccessful. Where such a transaction is not captured or accepted for an Infinium Aura order, the payment provider may automatically reverse or refund the transaction according to its processing rules.

If a customer is genuinely charged more than once for the same Infinium Aura order, the customer should contact us with the relevant transaction references.

After verification, any confirmed duplicate payment that is not attributable to multiple valid orders will be appropriately refunded.

Where cancellation is legally or operationally accepted and payment has already been successfully received, any applicable refund will be handled in accordance with the published Cancellation/Refund Policy and applicable law.

Nothing in this section limits any mandatory cancellation or refund rights available under applicable law.

Infinium Aura follows a replacement-first approach for eligible product issues.

We generally do not accept discretionary returns or issue refunds solely because a customer changes their mind, no longer wants the product, or changes preference after receiving it.

Size exchange is currently allowed, subject to the published exchange conditions, product condition, stock availability and claim window.

This policy does not override statutory consumer rights.

Customers may be eligible for replacement, refund or another legally applicable remedy where the product arrived damaged, contains a manufacturing defect, the wrong product was delivered, the wrong size was delivered compared with the confirmed order, an item is missing, the product is materially different from its description, or another remedy is required under applicable consumer law.

The final claim window will be stated in the separate Return, Replacement & Refund Policy before launch.

To help investigate a claim, we may reasonably request order number, photographs, packaging photographs, product photographs, shipping-label photographs or an unboxing video where available. An unboxing video can help establish damage, tampering or missing contents.

However, failure to provide an unboxing video alone will not extinguish rights that cannot legally be waived.

Where an eligible claim is verified and an appropriate replacement is available, Infinium Aura may offer replacement as the primary remedy. Replacement remains subject to claim eligibility, stock availability, condition of the returned product where applicable and applicable law.

Where an equivalent replacement cannot reasonably be provided, an appropriate refund or other remedy may be offered where required.

Where a return or exchange is required, the product should normally be unused, unworn except for reasonable inspection or fit checking, unwashed, unaltered, undamaged by the customer, with original tags attached and accompanied by original packaging where reasonably possible.

These requirements will not invalidate legitimate claims relating to defects or errors existing when the product was supplied.

Subject to applicable law, certain products may not qualify for discretionary returns or exchanges, including customised or personalised products, products damaged through customer misuse, washed or altered garments, promotional gifts and final-sale products where legally permissible.

A product that is defective, incorrect or legally non-conforming remains subject to applicable statutory

Where a refund is approved, Infinium Aura will initiate the refund through the applicable payment channel.

For payments processed using Razorpay, refunds will ordinarily be processed back to the same payment method/payment instrument originally used for the transaction, subject to the payment provider's processing requirements.

Infinium Aura will not ordinarily redirect a Razorpay refund to an unrelated bank account, card, UPI ID or payment instrument.

After a refund is initiated, the time required for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider, wallet provider, Razorpay/payment processor or other financial institution involved.

Nothing in this section limits any mandatory refund timeline or consumer right under applicable law.

Where a payment has been processed through Razorpay, Infinium Aura determines whether a customer refund is due under our policies and applicable law.

Where approved, the refund may be initiated through the applicable Razorpay merchant/payment interface. Razorpay and the relevant payment network or financial institution then process the refund, which is ordinarily routed back to the payment instrument originally used for the transaction. A merchant-side payment-processing charge does not reduce an approved customer refund unless such deduction is specifically permitted by law and clearly disclosed.

If you believe that you were incorrectly charged, did not receive your order, received the wrong product, a duplicate payment occurred, or a refund has not been received, please contact Infinium Aura customer support so that the matter can be investigated.

Customers retain legitimate rights available through their bank, card issuer, UPI provider, payment provider or applicable law.

A chargeback is a payment reversal requested through a customer's bank or payment provider. Where Razorpay or another payment provider notifies Infinium Aura of a chargeback, we may be required to provide documentation showing that the relevant transaction was valid.

This may include order confirmation, payment records, invoice, customer communication, courier tracking, delivery confirmation, proof of fulfilment or other transaction evidence. Customers must not intentionally initiate fraudulent or knowingly false chargeback claims.

Nothing in this provision prevents customers from exercising genuine chargeback rights.

If a refund has already been successfully processed for a transaction, customers should avoid simultaneously pursuing a duplicate recovery through a chargeback for the same amount.

Where a payment dispute or chargeback is already in progress, refund handling may need to follow the payment provider's dispute process to avoid duplicate payment reversals.

Infinium Aura may use third-party courier and logistics partners to deliver orders.

Delivery estimates may vary due to customer location, courier capacity, public holidays, weather, transport disruption, government restrictions, operational issues, customer unavailability or incorrect delivery information.

Customers are responsible for providing an accurate recipient name, delivery address, PIN code, mobile number and other required delivery information.

Nothing in this section limits statutory remedies relating to qualifying delayed or failed deliveries.

Infinium Aura may offer coupon codes, game rewards, promotional credits, limited-time discounts, referral rewards or campaign-specific offers.

Unless otherwise stated, coupons cannot be exchanged for cash, may have expiry dates, may require a minimum order value, may exclude certain products, may not be transferable, may not be combined and may have usage limits. Fraudulently obtained or manipulated promotional benefits may be cancelled.

Infinium Aura may operate an Aura Club membership/reward programme. Benefits may include membership cards, discounts, early access, exclusive products, member rewards, tier-based privileges and promotional benefits.

Membership benefits, tiers, expiry and qualification requirements will be displayed separately. Fraud, manipulation or misuse may result in suspension of programme benefits.

Where Infinium Aura issues digital rewards, game rewards, "Aura", store credits or similar benefits, they are not legal tender, generally cannot be exchanged for cash, may have expiry periods, may have redemption restrictions and may be cancelled if obtained through manipulation or exploitation.

The conditions presented with the applicable reward will govern its use. INTELLECTUAL PROPERTY

All rights in Infinium Aura content, including brand names, logos, trademarks, garment artwork, illustrations, prints, graphics, packaging designs, product photography, videos, copy, animations, Website design, software and original creative material are owned by, licensed to, or lawfully used by Infinium Aura and/or its respective rights holders.

Unauthorised commercial reproduction, copying, distribution, modification or sale is prohibited.

Customers may voluntarily tag Infinium Aura, submit reviews, send photographs, participate in campaigns or submit videos.

You retain rights in content originally created by you. Where additional permission is legally required for marketing use, Infinium Aura may request such permission.

You must not submit material that is unlawful, fraudulent, malicious or infringes another person's rights.

Users must not commit payment fraud, use stolen payment instruments, impersonate another person, hack or interfere with Website security, deploy malicious software, exploit Website bugs, manipulate promotional systems, create accounts for fraudulent coupon abuse, scrape content for unauthorised commercial exploitation, infringe intellectual property or conduct unlawful activity.

Infinium Aura, Razorpay and participating payment providers may perform risk and fraud checks relating to online transactions.

A transaction may be delayed, declined, reviewed or cancelled where reasonably suspected to involve fraud, unauthorised payment activity or regulatory risk.

Where necessary, Infinium Aura may request reasonable verification relating to an order. We will never request your UPI PIN, card PIN or banking password for such verification.

Infinium Aura may use third-party services for payments, delivery, hosting, analytics, authentication, SMS, email, WhatsApp communications and customer support.

Third-party services may have their own terms and privacy policies.

Infinium Aura remains responsible for obligations that applicable law places directly on Infinium Aura as the seller.

We aim to maintain reliable Website availability but cannot guarantee uninterrupted service. Access may temporarily be affected by maintenance, server problems, network failures, cybersecurity events, software updates, third-party outages or circumstances beyond our reasonable control. LEGAL

Nothing in these Terms is intended to waive, restrict or eliminate rights granted to consumers that cannot lawfully be waived under Indian law.

Where any provision of these Terms conflicts with a mandatory statutory consumer right, the statutory

To the maximum extent permitted by applicable law, Infinium Aura will not be liable for indirect or consequential losses arising solely from Website use where such limitation is legally valid.

Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded.

Infinium Aura will not be responsible for delays caused by events genuinely outside our reasonable control, including natural disasters, severe weather, war, civil disturbance, government restrictions, widespread logistics disruptions, major network failures or similar extraordinary events. Mandatory consumer rights remain unaffected.

Personal information collected through Infinium Aura is handled in accordance with our Privacy Policy and applicable Indian data-protection requirements. Payment information may also be processed by Razorpay, banks and other authorised payment providers in accordance with their respective privacy and regulatory obligations.

Customers may receive transactional communications for OTP authentication, order confirmation, payment confirmation, invoices, dispatch updates, delivery information, refund updates, replacement updates and customer-support communications.

Marketing communications will be subject to applicable consent requirements and available opt-out mechanisms.

Infinium Aura may revise these Terms to reflect legal changes, regulatory changes, operational requirements, new services, new Website functionality or business developments.

Updated Terms will be published on the Website together with the applicable effective or updated date.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. 8 Infinium Aura - Terms & Conditions

These Terms are governed by the laws of India. Subject to mandatory consumer-protection jurisdiction and other rights available under applicable law, disputes shall be subject to the jurisdiction of competent courts at Salem, Tamil Nadu, India.

Nothing in this provision restricts a consumer from approaching an appropriate Consumer Commission or other competent authority where permitted by law. CUSTOMER SUPPORT

For orders, shipping, payments, refunds, replacements and support,

Brand: Infinium Aura- Legal Entity: Smyro Ventures LLP- LLPIN: ADC-2220

Website: https://infiniumaura.com-

Email: support@infiniumaura.com-

Phone: 8925788128 Business Address: 135/1, SHOPS, KUMARASAMYPATTY, Peramanur,Salem 636007, Tamil Nadu, India

When contacting us about a Razorpay payment, provide your Infinium Aura order number and payment transaction reference where available. Never send your PIN, password or OTP.

Customers may use support@infiniumaura.com or 8925788128 for general customer support; this interim support contact does not replace any formal grievance-officer disclosure required by applicable law.

These Terms should be read together with Infinium Aura's Privacy Policy, Shipping & Delivery Policy, Return, Replacement & Refund Policy, Cancellation Policy, Contact Us page, Aura Club terms where applicable, and promotional terms displayed for specific campaigns.

Where a specific policy contains additional conditions relevant to a transaction, those conditions will apply together with these Terms.

These Terms and the policies incorporated into them constitute the applicable agreement between the customer and Infinium Aura concerning use of the Website and purchase of Infinium Aura products, subject always to applicable law