Shipping & Delivery Policy

Submitting an order does not necessarily mean the order has been finally accepted. Orders may be processed after payment authorisation, inventory confirmation, fraud/security screening, delivery-information verification and other operational checks.

If an order cannot be accepted for a legitimate reason such as stock unavailability, payment failure, suspected fraud, incorrect delivery information, pricing error or legal/regulatory restriction, Infinium Aura may decline or cancel the order in accordance with the Terms & Conditions and applicable law.

Infinium Aura may use third-party courier and logistics partners to deliver orders.

The specific partner may vary by location, shipment requirements, courier capacity and operational availability.

The final customer-facing standard shipping and dispatch timeline has not yet been configured.

The final timeline will be displayed in this policy and/or at checkout before publication.

Any delivery estimate should be treated as an estimate rather than an absolute guarantee where circumstances outside our reasonable control affect transportation or courier operations.

Delivery estimates may vary due to customer location, courier capacity, public holidays, weather, transport disruption, government restrictions, operational issues, customer unavailability or incorrect delivery information. Where a qualifying delay or failed delivery gives rise to a statutory remedy, nothing in this policy limits that remedy.

Customers are responsible for providing an accurate recipient name, delivery address, PIN code, mobile number and any other required delivery information.

Incorrect or incomplete information may cause delay or delivery failure.

Where available through the Website or courier integration, customers may receive order confirmation, dispatch updates, tracking information and delivery communications through transactional email, SMS, WhatsApp or other supported channels.

Applicable taxes, shipping fees or other permitted charges will be disclosed during checkout where applicable.

Prices and charges shown before order confirmation should be reviewed by the customer before payment.

Cash on Delivery (COD) is not currently available. Orders must be paid using the online payment methods made available through the Website.

If a product arrives damaged, contains a manufacturing defect, is the wrong product or size compared with the confirmed order, or an item is missing, the customer should contact Infinium Aura support and follow the Return, Replacement & Refund Policy.

Reasonable evidence such as order details, product photographs, packaging photographs, shipping-label photographs or an unboxing video where available may be requested to investigate the issue.

Infinium Aura will not be responsible for delays caused by events genuinely outside our reasonable control, including natural disasters, severe weather, war, civil disturbance, government restrictions, widespread logistics disruption, major network failures or similar extraordinary events. Mandatory consumer rights remain unaffected.

For shipping and delivery support, contact support@infiniumaura.com or 8925788128 and provide your Infinium Aura order number and, where available, the courier or tracking reference.

This Shipping & Delivery Policy should be read together with the Terms & Conditions, Return, Replacement & Refund Policy, Cancellation Policy and Privacy Policy.