Cancellation Policy

Submitting an order constitutes the customer's offer to purchase the selected products. An automated acknowledgement or successful payment does not necessarily mean that the order has been finally accepted.

An order may be accepted after payment authorisation, inventory confirmation, fraud/security screening, delivery information verification and operational checks

when a customer may cancel an order and when cancellation is no longer operationally possible, for example because fulfilment or dispatch has progressed beyond the applicable cutoff.

Customers may contact support@infiniumaura.com or 8925788128 as soon as possible with the order number.

Infinium Aura may decline or cancel an order for legitimate reasons including stock unavailability, payment failure, obvious pricing errors, suspected fraud, incorrect delivery information, misuse of promotional benefits, violation of the Terms & Conditions or legal/regulatory restrictions.

Where Infinium Aura cancels an eligible prepaid order after successful payment has been received, the applicable amount will be refunded in accordance with the published refund terms and applicable law.

Certain products may be manufactured in restricted quantities and may not be restocked once sold out. Cancellation of a limited product may therefore release the item back to available stock or otherwise affect availability.

Limited status does not remove mandatory cancellation or consumer rights available under applicable law.

Where cancellation is accepted and payment has already been successfully received, any applicable refund will be initiated through the applicable payment channel.

For payments processed using Razorpay, refunds will ordinarily be routed back to the same payment method or payment instrument originally used for the transaction, subject to the payment provider's processing requirements.

Infinium Aura will not ordinarily redirect the refund to an unrelated bank account, card, UPI ID or payment instrument.

After Infinium Aura initiates an approved refund, the time required for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider, wallet provider, Razorpay/payment processor or other financial institution involved.

Mandatory statutory timelines remain unaffected

A payment may fail even where an amount temporarily appears as deducted. If the customer's bank account is debited but Infinium Aura does not receive successful payment confirmation, the payment may be automatically reversed or refunded by the relevant payment system.

In some circumstances, a transaction may be authorised after it initially appears unsuccessful. Where that payment is not captured or accepted for an Infinium Aura order, the payment provider may automatically reverse or refund it according to its processing rules.

Cash on Delivery (COD) is not currently available.

Nothing in this Cancellation Policy limits any mandatory cancellation, refund or consumer right available under applicable Indian law. Where a published policy conflicts with a mandatory statutory right, the statutory right prevails to the extent of the conflict.

For cancellation support, contact support@infiniumaura.com or 8925788128. Provide the Infinium Aura order number and, for a payment-related query, the payment transaction reference where available.

Never send a UPI PIN, card PIN, internet-banking password or OTP.

This Cancellation Policy should be read together with the Terms & Conditions, Shipping & Delivery Policy, Return, Replacement & Refund Policy and Privacy Policy.