Return, Replacement and Refund Policy

Where an eligible claim is verified and an appropriate replacement is available, Infinium Aura may offer replacement as the primary remedy.

Replacement remains subject to claim eligibility, stock availability, the condition of the product where applicable and applicable law. Where an equivalent replacement cannot reasonably be provided, an appropriate refund or another remedy may be offered where required.

Infinium Aura generally does not accept discretionary returns or refunds solely because a customer changes their mind, no longer wants the product, prefers another design or otherwise changes preference after delivery.

This restriction does not affect remedies required where a product is defective, incorrect, materially different from its description or otherwise legally non-conforming.

Size exchange is currently allowed, subject to the final published exchange conditions, product condition, stock availability and the claim window.

Customers should review the size chart on the applicable product page before ordering.

If the requested replacement size is not available, Infinium Aura will handle the matter in accordance with the published policy and applicable law.

The final size-exchange claim window must be added before publication.

The product arrived damaged.

The product contains a manufacturing defect.

The wrong product was delivered.

The wrong size was delivered compared with the confirmed order.

An item is missing from the shipment.

The product is materially different from its description. Another remedy is required under applicable consumer law.

Colours may appear slightly different depending on photography, lighting, screen calibration and device settings. Minor variations may also occur in printing, dyeing, washing, stitching, finishing or handcrafted processes. Such normal manufacturing variations do not automatically constitute defects.

This does not affect statutory rights where the product is defective, materially different from its description, incorrect or otherwise legally non-conforming.

Contact support@infiniumaura.com or 8925788128 with your order number and a clear description of the issue. Order number and relevant product/variant details.

Clear photographs of the product and claimed issue.

Packaging photographs where relevant.

Shipping-label photographs where relevant.

An unboxing video where available, especially for visible damage, tampering or missing contents.

An unboxing video can help establish damage, tampering or missing contents. However, failure to provide an unboxing video alone will not extinguish rights that cannot legally be waived.

We may reasonably review the order record, payment record, shipment information, photographs and other evidence before approving a remedy.

Where a return or exchange is required, the product should normally be unused, unworn except for reasonable inspection or fit checking, unwashed, unaltered, undamaged by the customer, with original tags attached and accompanied by original packaging where reasonably possible.

These requirements will not invalidate legitimate claims relating to defects or errors existing when the product was supplied.

Subject to applicable law, certain products may not qualify for discretionary returns or exchanges, including customised or personalised products, products damaged through customer misuse, washed or altered garments, promotional gifts and final-sale products where legally permissible.

A product that is defective, incorrect or legally non-conforming remains subject to applicable statutory remedies.

Replacement is subject to stock availability.

Limited Drop products may sell out and may not be restocked.

Where an equivalent replacement cannot reasonably be provided, Infinium Aura may provide another appropriate remedy where required by policy or law.

Where a refund is approved, Infinium Aura will initiate the refund through the applicable payment channel.

For payments processed using Razorpay, refunds will ordinarily be processed back to the same payment method or payment instrument originally used for the transaction, subject to the payment provider's processing requirements. Infinium Aura will not ordinarily redirect a Razorpay refund to an unrelated bank account, card, UPI ID or payment instrument.

A merchant-side payment-processing charge does not reduce an approved customer refund unless such deduction is specifically permitted by law and clearly disclosed.

After a refund is initiated, the time required for the amount to appear in the customer's account may depend on the bank, card issuer, UPI provider, wallet provider, Razorpay/payment processor or other financial institution involved.

Mandatory refund timelines and consumer rights remain unaffected.

If a bank account is debited but Infinium Aura does not receive successful payment confirmation, the transaction may be automatically reversed or refunded by the relevant payment system.

If the issue remains unresolved, contact support with the order/payment reference.

If a customer is genuinely charged more than once for the same order, Infinium Aura will review the transaction references and appropriately refund any confirmed duplicate payment that is not attributable to multiple valid orders.

Customers should contact Infinium Aura if they believe they were incorrectly charged, did not receive an order, received the wrong product, experienced a duplicate payment or have not received an approved refund.

Customers retain legitimate rights through their bank, card issuer, UPI provider, payment provider or applicable law. Customers must not intentionally initiate fraudulent or knowingly false chargeback claims.

If a refund has already been successfully processed, a customer should avoid seeking duplicate recovery for the same amount.

For returns, replacements, size exchanges or refunds, contact support@infiniumaura.com or 8925788128.

When the matter relates to a Razorpay transaction, provide the Infinium Aura order number and payment transaction reference where available.

Never send your PIN, password or OTP.